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Computer Instruments
H.323 / SIP RIGHT TO USE PORT
SIP IVR PORT - Monthly
SKU: COM-180001022 Mfgr Part#: 1800-0102-2
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Computer Instruments
TTS Single Language - Annual
TTS Single Language - Annual
SKU: COM-18000401 Mfgr Part#: 1800-0401
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Computer Instruments
CALL BACK MESSAGE
options for handling the call back. call-back message in queue are played the message and given the a call back by an agent at a later time. Agents who receive the CALL BACK MESSAGE, Call Back Message allows a caller in queue to opt for
SKU: COM-180002022 Mfgr Part#: 1800-0202-2
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Computer Instruments
COMMUNITY NOTIFICATION
COMMUNITY NOTIFICATION , Community Notification is a stand alone out bound notification application that broadcasts voice messages via telephone, sends electronic messages with attachments to email addresses. Traffic reports are included.
SKU: COM-180002032 Mfgr Part#: 1800-0203-2
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Computer Instruments
LIST DIALER
LIST DIALER, List Dialer is an outbound notification application that rapidly broadcasts voice messages. Large list maybe imported and monitored. Lists sizes may be in the millions of entries.
SKU: COM-180002062 Mfgr Part#: 1800-0206-2
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Computer Instruments
LONGITUDE LATITUDE LOCATOR DATA LOOKUP
LONGITUDE LATITUDE LOCATOR DATA LOOKUP , Longitude / Latitude Data Locator is a self service stand alone application which can look up and speak information from a local / remote database based on caller s ZIP CODE or CANADIAN POSTAL CODE input. Built-in tools can connect the Longitude / Latitude Data Locator to any Microsoft ODBC compliant database (Longitude / Latitude database supplied by customer). Once telephone data locator has been configured, a Web Data Locator html component, with simple MapQuest integration, is automatically available to be placed on a Web page.
SKU: COM-180002102 Mfgr Part#: 1800-0210-2
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Computer Instruments
AGENT CLICK-TO-DIAL
AGENT CLICK-TO-DIAL, Agent Click-To-Dial (Web) provides a simplified web-based preview dialer interface for manually triggering out-calls to a list of contacts through a central PBX. Imported contact lists can be single or multi-number and contact information can be presented on the agent interface screen. Agents reported call dispositions are included in campaign reporting. Allows Message to be dropped onto a recording device therefore letting the Agent continue with calling campaign. Requires TSAPI or TAPI CTI licenses.
SKU: COM-180002212 Mfgr Part#: 1800-0221-2
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Computer Instruments
TTS Single Language -Annual (CI managed)
TTS Single Language -Annual (CI managed)
SKU: COM-180004011 Mfgr Part#: 1800-0401-1
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Computer Instruments
H.323 / SIP RIGHT TO USE PORT
H.323 / SIP RIGHT TO USE PORT
SKU: COM-180001023 Mfgr Part#: 1800-0102-3
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Computer Instruments
ASR Tier 2 RTU - Annual
ASR Tier 2 RTU - Annual
SKU: COM-18000402 Mfgr Part#: 1800-0402
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Computer Instruments
Municipal Transit - Fixed Route - Monthly
SKU: CO-1800-0223-2 Mfgr Part#: 1800-0223-2
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Computer Instruments
POWER DIALER
out-calling campaign queues. Requires TSAPI or TAPI CTI licenses. Seat option provides Web based snapshot monitoring of Power Dialer not exact due to a variety of environmental factors. Agent Wallboard The detection methods of determining a human or machine answer are recipients down alternate IVR paths depending on the detection results. Answering Machine Detect option provides the capability to direct call out-calling. (Queue Throttle, Admin Wallboard, Traffic Report). call center agent queue which is monitored via CTI to throttle the out-calling to a list of contacts. Successful calls are transferred to a POWER DIALER , Power Dialer provides automated, campaign based,
SKU: COM-180002202 Mfgr Part#: 1800-0220-2
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Computer Instruments
CI eOne Data Tenent
CI eOne Data Tenent
SKU: COM-180000032 Mfgr Part#: 1800-0003-2
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Computer Instruments
APPOINTMENT REMINDER
APPOINTMENT REMINDER , Appointment Reminder is a self service stand alone application which provides automated notification to a list of patients of upcoming appointments. The notification can include the date, the time of the appointment, along with directions to the appointment location. Notification options include out-dialing to a list of telephone numbers or emailing messages forwarded with attachments to a list of email addresses.
SKU: COM-180002012 Mfgr Part#: 1800-0201-2
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Computer Instruments
AGENT/QUALITY ASSURANCE SURVEY
AGENT/QUALITY ASSURANCE SURVEY, Agent Survey Form Filler maintains a comprehensive evaluation of the effectiveness of your Agents based on your most valuable source; Your customer. Three question types - numeric, voice, multiple chose. Jump technology allows questions to be dynamically ordered based upon previous question response. Several transcription methods via Email, Telephone or Web. Unlimited surveys can be created and are easy to configure and maintain using a Wizard base GUI. Survey questions and corresponding responses may be exported to CSV file or each survey when completed emailed to a specified address. Option available to capture ANI, DNIS and Agent ID when CTI resources available. Requires TSAPI or TAPI CTI Licenses.
SKU: COM-180002052 Mfgr Part#: 1800-0205-2
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Computer Instruments
Call Back Messaging Plus - Monthly
SKU: CO-1800-0227-2 Mfgr Part#: 1800-0227-2
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Computer Instruments
H.323 / SIP RIGHT TO USE PORT
H.323 / SIP RIGHT TO USE PORT
SKU: COM-180001024 Mfgr Part#: 1800-0102-4
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Computer Instruments
integration services
Integration Services
SKU: COM-18000700 Mfgr Part#: 1800-0700
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Computer Instruments
SMS Team Notification - Monthly
SKU: CO-1800-0226-2 Mfgr Part#: 1800-0226-2
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Computer Instruments
ASR Tier 2 RTU - Annual (CI managed)
ASR Tier 2 RTU - Annual (CI managed)
SKU: COM-180004021 Mfgr Part#: 1800-0402-1
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Computer Instruments
H.323 / SIP RIGHT TO USE PORT - Monthly
SKU: CO-1800-0102-5 Mfgr Part#: 1800-0102-5
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Computer Instruments
ASR Tier 3 RTU - Annual
ASR Tier 3 RTU - Annual
SKU: COM-18000403 Mfgr Part#: 1800-0403
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Computer Instruments
Municipal Transit - Paratransit - Monthly
SKU: CO-1800-0224-2 Mfgr Part#: 1800-0224-2
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Computer Instruments
Calling All Position Service - CAPS - Monthly
SKU: CO-1800-0225-2 Mfgr Part#: 1800-0225-2
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Computer Instruments
H.323 / SIP RIGHT TO USE PORT - Monthly
SKU: CO-1800-0102-6 Mfgr Part#: 1800-0102-6
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Computer Instruments
Configuration Services
Configuration Services
SKU: COM-18000601 Mfgr Part#: 1800-0601
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Computer Instruments
ASR Tier 3 RTU - Annual (CI managed)
ASR Tier 3 RTU - Annual (CI managed)
SKU: COM-180004031 Mfgr Part#: 1800-0403-1
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Computer Instruments
Professional Services
Professional Services
SKU: COM-18000600 Mfgr Part#: 1800-0600
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Computer Instruments
LEAD PROCESSING SYSTEM
LEAD PROCESSING SYSTEM, Lead Processing System for CRM
SKU: COM-180002222 Mfgr Part#: 1800-0222-2
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Computer Instruments
CI Text To Speech Eng RTUs
CI Neo TTS MRCP 2 & SAPI, Text To Speech with CI integration for TrueVoice TTS English included
SKU: COM-1600-4007 Mfgr Part#: 1600-4007
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